FAQS – Frequently Asked Questions

It is located inside the hotel (3rd floor).

Nothing in particular. The front desk is open 24 hours a day. However, for security reasons, the automatic front door is locked from midnight to 6:00 the next morning. You can unlock it with your room card key.

There is a bathtub, shower, and toilet, and the toilet has a warm water washing function. (It is a unit bath.)

Unfortunately, we do not have any rental items available. HDMI cables and mirroring cannot be used on the televisions in the Superior Rooms and Privilege Rooms.

Two adults and one child under 12 years old can stay in the same room. Extra beds are not available.

Children aged 12 and under can stay for free if using existing bedding.

One child under 12 years old: Free Two children under 12 years old: Free for children under 6 years old, 2,400 yen per person for children aged 6 to 12 years old, 4,800 yen per person for children aged 13 years old and over

Yes, we have them in our Privilege King Room and Privilege Twin Room. The number is limited, so please contact us for more information.

Yes, we do provide them free of charge. Please note that they are only available in king rooms. As the number is limited, please contact the hotel directly in advance. (For safety reasons, baby cribs are only available for children under 1 year old weighing less than 10 kg.)

Unfortunately, we do not have a coin laundry, but you can use the laundry service (except Sundays and holidays). If you order at the front desk by 10:00 AM, your laundry will be delivered to your room by 7:00 PM on the same day.

When sending your luggage, please make sure that your name and the date of your stay are clearly visible. If you can contact the hotel when you send your luggage, we can smoothly deliver it to you upon your arrival.

Yes, we can. We also provide the necessary packaging materials for shipping (some of which require an additional fee), so please feel free to contact us.

Yes, you can make a reservation. Please contact us at HC1F1＠accor.com to make a reservation.

Check-in from 14:00, check-out until 11:00 *This may vary depending on the accommodation plan you choose.

We will keep it at the front desk. (Valuables excluded)

We accept the following credit cards: JCB, VISA, MasterCard, American Express, NICOS, Diners, Saison, and UnionPay. Electronic money: transportation IC cards, ID, Rakuten Edy, nanaco, and WAON. QR code payments: PayPay, LINE Pay, auPAY, J-coin Pay, dPayment, Merpay, Bank Pay, Alipay+, and WeChat Pay.

81-(03)-3528-8392

It is 4,800 yen (tax included).

3 minutes walk from JR Shinbashi Station Hibiya Exit
3 minutes walk from Exit 7 of Shinbashi Station on the Tokyo Metro Ginza Line/Toei Subway Asakusa Line
5 minutes walk from Yurikamome Shinbashi Station
3 minutes walk from Uchisaiwaicho Station, Toei Mita Line, Exit A5
9 minutes walk from exit A5 or A6 of Hibiya Station on the Tokyo Metro Hibiya Line, Chiyoda Line, or Toei Subway Mita Line
9 minutes walk from exit C2 or C3 of Ginza Station on the Tokyo Metro Hibiya Line, Ginza Line, and Marunouchi Line