Information

• Room cleaning service is scheduled every day between 9:00 and 16:00.
• Please make cleaning requests by 1pm.
• The laundry is closed on Sundays and public holidays.
• The entrance is locked between 0:00 and 6:00, you can unlock it by holding it over the sensor.
• Please refrain from smoking anywhere other than the designated smoking areas. Please use the smoking area on the 3rd floor.Additionally, the use of cigarettes, incense, and other flammable materials within the building is strictly prohibited.

If such behavior is discovered, a penalty of 50,000 yen will be incurred.

• Front desk extension number: 9

Participate in and cooperate with environmental conservation efforts

Mercure Tokyo Hibiya is committed to environmentally friendly and sustainable practices and will continue to strive for environmental conservation and sustainable operations. To that end, we ask for your cooperation in the following initiatives.

• Eliminating the need for room cleaning reduces the use of water, energy and chemicals, lowering the burden on the environment.
• By proactively using tap water within the building, the environmental impact of the drinking water production process has been reduced.
• By separating garbage, the number of recyclables increases, reducing the burden on the environment.

Skip the Clean

A good deed for the planet
Reduce the environmental impact of your stay and earn Reward points
With Skip the Clean, you can opt out of daily housekeeping for your room for stays of more than 2 nights. By reducing the frequency of cleaning and changing towels and sheets, you help minimize our environmental impact

To thank you, ALL will credit your account with 100 Reward points for each day you choose to Skip the Clean.

*Remarks

• Your room is cleaned by our team at least once every 3 days.
• For security reasons, hotel staff may need to enter your room. We will always announce beforehand.
• The Skip the Clean option is not available on your arrival and departure days.